Seafood Customer Service

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Thanks for visiting iSeafood.com. Every day we help more than 1000 customers find the Seafood and Fresh Seafood Delivery they need. With a selection of over 1000 Seafood products you are sure to find just the item you are looking for. We have been in the Seafood business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online? Have a question about a product? Want to check on the status of your Seafood order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product and answer any other questions you may have.

Customer service numbers:
1-877-266-8041 (toll free)
Monday - Friday 9am - 5pm Mountain Time

Customer service email:
admin@iSeafood.com

Contact iSeafood.com

1-877-266-8041 (toll free)
Monday - Friday 9am - 5pm Mountain Time

Email
admin@iSeafood.com

Mail
3708 Raboli Street
Pleasanton, CA 94566

Return Policy on all Seafood products

Due to the nature of fresh seafood, returns and refunds are only granted if the product arrives damaged or spoiled, or if the order is incorrectly filled. Even so, claims must be made the same day of delivery through e-mail correspondence (e-mail us at admin@iSeafood.com) or Iseafood.com can not honor refunds or returns. If/when your claim is accepted, iSeafood will issue you a Return/Refund Authorization Number (RAN) which allows us to keep track of the return/refund.

NOTE: We will not accept returned packages if a RAN has not been assigned to the order. If you return a package with out having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 1-877-266-8041 (toll free) within four hours of placing your order to cancel it free of any charges.

Don't worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

iSeafood.com reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.

iSeafood.com Privacy Policy

Information We Collect and How We Use It

We will never sell any customer information, including e-mail addresses, to any third party. This is our pledge to you, our customer. Any information gathered on this site will be used only by Iseafood.com for the purpose of setting up commercial accounts and communications regarding orders placed with Iseafood.com.

Iseafood.com collects certain information from and about its users three different ways: from our Web Server logs, the user, and with cookies.

A. Web Server Logs and Cookies: A cookie is a small text file placed on your computer’s hard disk by a Web page server. Cookies cannot be used to run programs or viruses and ours automatically delete themselves after 5 days if you have not created a shopping cart during that time.

When you visit our site we may track information to administer the site and Iseafood.com may use the cookies to track your shopping cart information once you begin actively shopping here. The cookie also eases your shopping experience by loading pages faster.

B. Personal User Information: Visitors to our site can register to purchase merchandise. When you register, we will request some personal information such as name, address, email, telephone number, fax number, account number, and other relevant information. If you are purchasing merchandise we will also request financial information. The financial information we collect is used only to bill you for the merchandise you purchased. If you purchase using a credit card, this information may be forwarded to your credit card provider. For other types of registration, we may ask for the relevant info.

One month after your order is placed your credit card information is automatically deleted from our database. Your privacy is our first and main concern. We understand you want to purchase seafood and gourmet food online and not have to worry about compromising your personal information to do so.

Limitations: Even though we try our best to ensure your privacy and security and always look to use the best available and tested technologies to guard and protect our Web site and our customers, we face the same risks as all Internet companies.

100% secure shopping at iSeafood.com - Trusted since 1998

More helpful links:

Seafood Shipping rates
Entire Seafood product catalog
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We accept all major credit cards